Exchanges and Returns
10 Questions
What is your return policy?
We want you to be 100% satisfied with your purchase. However, we understand that sometimes some things don't work out. In such an event we will happily arrange for the exchange or refund of any goods purchased at any Clark Rubber store. We request you familiarize yourself with our Returns Policy
I received an unexpected refund, can you explain why?
There could be many reasons for a refund to be processed which includes an item being out of stock/discontinued or a cancellation.
We recommend reaching out to our
How will my refund be processed?
Refunds are processed using the original payment method. We'll keep you updated by email so keep an eye on your inbox, and be sure to check your junk folder too!
When will I be refunded for my returned order(s)?
The time it takes for your refund to get back into your account depends on a number of factors. Generally this can take between 5-10 business days to appear back in your account.
We recommend speaking to your financial institution as first point of call.
I returned my item(s), will the delivery fee be refunded?
Delivery charges on your order will be excluded from the refund unless the item is deemed faulty*. In which case we will refund the original postage amount once the item has been received and inspected at a Clark Rubber store.
I would like to return my order, what do I do?
We understand that there may come a time where you need to return a purchase. We want to make the returns process as simple and easy as possible for you.
The quickest option is to take the faulty product back to the store along with your in-store receipt or online tax invoice for proof of purchase.
Our friendly
Do I have to return my order to the original purchase store for a refund?
You can return any item to any Clark Rubber store for a refund or exchange. If products purchased online are returned to a store, refunds will be processed via the online store and funds will take up to 5 business days to be returned to the original method of payment. Please note, we will not refund the delivery portion of
I've changed my mind, can I get a refund?
If you change your mind about your purchase, you are welcome to return your product to us within 30 days of purchase Once we have received the product in store, your refund for the cost of product will be processed by the online store. We will not be able to refund the delivery portion of the payment and you will incur the
How do I track my returned item?
We recommend purchasing parcel tracking for any returns. This way you can track your return to see if it has arrived back to us.
Can I exchange an item?
Yes, Items can be returned for an exchange in store.
Conditions apply.
Get updates and specials from Clark Rubber
By subscribing you accept our terms. Read more about our Privacy Policy